TECHNICAL SERVICES

We offer support for Xerox, IBM, Pitney Bowes, Lexmark, Nec, Califone & Lenovo equipment.

Our technical team is located at our corporate headquarters in Vide Bouteille.
Our efficient and reliable dispatchers are willing and able to assist with any problem. We can be reached at telephone numbers 456-6533, 456-6534 hotline 453-7189/ fax number 456-6508 or email barbara.biscette@jebergasse.com or renata.ismond@jebergasse.com

Technical Services include: FSMA (full service maintenance) where customer pay in advance and the equipment is kept in good operating condition. Included is four schedule visits per year for cleaning and servicing. Repair or replacing of any parts done under the agreement Response time for all fsma customer is four (4) hours.

T & M or time & material Customer pay for labour, travel & any parts replaced on a piece of equipment. Response time for T&M customer is eight hours or the next working day.

Network systems design & installation

In today's information-intensive world, technology managers and end-users demand networks that always perform consistently and accurately. They can't afford the lost productivity associated with frequent overhauls and upgrades of their network systems. The best way to ensure a network's productivity is to install it right the first time... and that requires careful network planning. J.E Bergasse provides comprehensive planning, design and installation services for local and wide area networks. J.E. Bergasse's full service, value-added approach to these services assures our customers that their network architecture will conform, 100 percent, to their particular business requirements.

Hardware support

At J.E. Bergasse we take the business of customer support very seriously. We back our clients on all the hardware that we provide.

Authorized representative for Xerox, IBM and Pitney Bowes with over twenty years experience in hardware support. This covers the entire spectrum of Xerox Document solutions, IBM computers; Servers, Laptops and Desktops, and Pitney Bowes mailing machines and inserters. Support is available on call from the technicians and engineers at J.E. Bergasse during working hours, from Monday to Friday.

Network Hardware and Infrastructure

The J.E. Bergasse team is committed to delivering high quality products and extraordinary service to all customers. Network-knowledgeable Account Executives offer insightful solutions on network planning and execution so that you can be certain that your network can take your business where it needs to go. In these demanding times for IT resources, J.E. Bergasse offers solutions that can improve the performance of your network, lower your capital expenditures, and free you up to focus on the things that will make your business more competitive. Whether it's planning, implementing, or managing your voice and data networks, J.E. Bergasse can provide you with the tools you need to monitor, support, and optimize the performance of your network. J.E. Bergasse offers a full range of Network hardware products from internationally recognized brands such as IBM, Xerox , Lexmark, Netgear, Belkin and APC.