Dear Valued Customers,
J. E. Bergasse & Company Ltd. along with the other members of our Group, United Insurance Agents (St. Lucia) Ltd. “Agents for Massy United Insurance Ltd.” and Agostini Insurance Brokers (St. Lucia) Ltd wishes to reassure you that protecting the safety, security, and productivity of clients, partners and our employees are of the utmost importance.
As such, in keeping with the partial scale down of non-essential economic and social services from Monday, March 23, 2020, to Tuesday, April 14, 2020, we would like to advise on the update of our services as guided below.
During the period of the partial scale down, please note that our J.E.Bergasse & Document Centre offices including our warehouse will be closed. As such, Document Centre, Sales Order Processing & Service support have been suspended from between Monday, March 23 & Tuesday, April 14, 2020.
We will be facilitating & supporting essential services on an emergency basis only where we can, remotely. However, note that there may be a delay in our response time as our human resource is limited.
Please note below our contact information for emergencies or call 456-6500.
Submit your request for:
- Sales – firstname.lastname@example.org
- Service Support – email@example.com or log it into our web portal for support at http://service.jebergasse.com/einfo/ if you are already registered.
- Document Centre Services – firstname.lastname@example.org.
- SurePay – email@example.com.
- For Account Support firstname.lastname@example.org.
We are encouraging all our customers to maximize the use of order payments via our SurePay Online portal. For FREE registration, here are the 3 easy steps:
1.Call in or email to register by contacting us via
Ms. Nisa Smith – 486-6881
Ms. Felicia Flavius – 485-8663
2. Your account will be manually created from our end & your login details will be provided
3. Payments can be made through international debit/credit cards at no cost to you.
During the period of the partial scale down, please note that our insurance departments will facilitate the following services during the hours of 8:30 a.m. -12:30 p.m. and we will ONLY be allowing a maximum of 5 customers into the building at any given time at our Vide Bouteille location, 1 at each of our Soufriere & Vieux Fort branches. If you can make your request remotely, we highly advise that you do so using the respective contact information below.
FOR AGOSTINI INSURANCE BROKERSPlease submit your request to email@example.com or call 456-6580 relating to claims, quotes, premium payments & general queries.
FOR MASSY UNITED INSURANCE
Please submit your request to the respective contact below for support.
For All Quotes – firstname.lastname@example.org. We will respond via email.
For Claims – email@example.com
For Premium Payments – Premium payments can be made via SurePay online or via CIBC FirstCaribbean online banking. Please email us at firstname.lastname@example.org to obtain our banking details.
For Renewals And other Policy Amendments – Clients can submit their requests to our underwriting department by emailing email@example.com.
For Emergencies & General Queries – Please submit your emergency request to firstname.lastname@example.org or call us at 758-285-4049 or 758-287-1287.
We strongly encourage you to delay all non-essential requests until normal functions resume. We also urge all customers to minimize the frequency of their branch visits where possible by availing of alternative communication channels provided.
We have every hope that together, we will get through this challenge. We’re here to support you in every way we can and we will keep you updated on any further developments.
If the situation changes, we will be sure to communicate accordingly. And we encourage you to stay connected via our page at www.facebook.com/jebergasse. May you, your family and your community continue to be safe.
J.E. Bergasse & Company Limited.