The Management Team
Business Development Manager:
SurePay, The Document Centre
Theresa Belizaire joined J.E. Bergasse & Company Limited on March 1, 2012 as the Business Development Manager with the responsibility to manage the Electronic Bill Payment System – SurePay. This feasibility study and sales presentation she had developed over the years with her former employer. However, two years later she acquired the added responsibility to manage the Document Centre, the design & print services of JEB.
Ms. Belizaire has had several years experience in Business Management in multiple Regional and International businesses: hotel, insurance and telecommunication industries. Over the years due to her excellent negotiating and interpersonal skills was able to implement and manage regional centers and provide cross-cultural training. Being result oriented she was able to pro-actively identify and resolve problems reversing negatives trends to positive.
The outstanding success stories under her leadership includes managing the implementation of the first mobile retail units in St. Lucia and the region. During that period she established and managed regional customer service centers in St. Lucia, Barbados and Anguilla which supported the telecommunications business through the Caribbean. With her regional experience and training of cross-culture she was able to introduce and manage other products to the region.
Theresa has a wealth of experience in her field having attended university training, several international workshops, seminars, and conferences.
Marketing & Promotions
Josette Edgar has over fifteen (15) years of experience in marketing and promotions. Her designations range from Marketing Officer to Conference and Banqueting Manager. Her achievements in the tourism industry include execution of Saint Lucia’s ‘Jazz On The Beach’ event for four (4) successful years and nomination by the St. Lucia Hotel and Tourism Association (SLHTA) for the Manager of the Year Tourism Award.
Leaving tourism in 2009, Josette spent two years at Accela Marketing where she managed the marketing and event promotion accounts of various corporate clients and government institutions. This experience granted her the opportunity to assist with national projects such as The Caribbean Marketplace and Saint Lucia Jazz.
Josette joined J.E. Bergasse & Company Ltd in October 2010 and on January 1, 2011 was appointed the position of Marketing and Promotions Manager. Josette’s expertise in events, promotions and marketing has assisted J.E. Bergasse in creating a greater brand and innovative product awareness to all of its valued customers.
Josette holds an international diploma with distinction in event planning and promotions from Cambridge University and now a MBA from theAustralian Institute of Business (AIB). She also has several certifications in marketing management and customer service.
Human Resource Manager:
Vina joined J.E. Bergasse and Co. Ltd. in October 2016. While she does not possess years of experience in human resource management, her wealth of knowledge and experience in the fields of journalism, public relations and consumer relations places her in great stead to function proficiently in the field of effective communication which in turn equips her to better deal with matters relating to the interests of people. She has the knowledge, skills and abilities necessary to fully comprehend the vital importance of personnel management towards ensuring that companies like J.E.Bergasse and Co. Ltd. maintain, retain and sustain its competitive edge, and as such, she is ‘ready to hit the road running‘. Vina’s goal and purpose revolves around promoting and marketing the inescapable fact that businesses and organizations all work through people.
Vina holds a BA in Journalism and Mass Communication from the Ming Chuan University in Taiwan and now a Masters in Business Administration (MBA) from the Australian Institute of Business (AIB).
She has learnt many invaluable lessons which bear directly on human resource development, personnel management, employee evaluation, employee development, compensation and rewards systems, which are all applicable to the furtherance of the Company.
Equipment & Solutions
Tenesha Hutchinson has been appointed Sales Manager for Equipment and Solutions of J.E. Bergasse & Company Ltd. Tenesha has over 7 years of experience in all aspects of customer relations, team building and delivering operational results, including field expertise in the St. Lucia market selling office equipment and solutions since 2014. She began her career with a Xerox entity in Jamaica where she spent 4 years progressing through a variety of roles. During this period, she was seen as a leader who had the innate ability to take a failing team to their maximum potential while boosting customer satisfaction rates. In her most recent sales role, Tenesha was responsible for selling the entire equipment and solutions portfolio whilst fostering and developingcustomer relations. Her two years at J.E. Bergasse & Company Ltd has seen her achieve Equipment Sales Representative of the quarter on more than one occasion, Sapphire Sales Certification with Xerox, MPS Certification with Lexmark, Xerox Connect key Certification and HP Certification for SMB & Services.
She holds a BSc in Marketing from the University of the West Indies and is currently pursuing her Masters in Management and Information Systems from the University of Manchester. Tenesha thrives best in challenging environments as she holds this quote dearly “Ad Astra PerAspera” which translates “To the Stars Through Difficulties”.
On the personal side, Tenesha is passionate about youth development and discipline through the performing arts, with razor sharp intent she means to guide her own troupe in the near future.
Mairi Low has been Financial Controller & Company Secretary since joining the company in 1996. Her responsibilities include all areas of financial and corporate secretarial activities as well as co-ordination of the company’s strategic planning process.
She has a wealth of experience in the field of finance, with a background in auditing and accounting having worked both locally and in the U.K. with the firm of PricewaterhouseCoopers.
Mairi is a Member of The Institute of Chartered Accountants in England and Wales (ACA), a member of The Institute of Chartered Accountants of the Eastern Caribbean and a graduate of The University of Liverpool B.A. (Hon) Accounting.
Francis Plant joined J. E. Bergasse & Company Ltd. on September 8, 1980 as an Assistant Technician after graduating from the ‘A’ Level College and St. Mary’s College. Francis was promoted to Service Manager on August 1, 1996 and Group Network Administrator on June 18, 2007. Over the years with the rapid changes in technology, Francis has kept abreast of these changes with constant training. His attention to detail to customer service has earned him the respect of his peers.
Francis was instrumental in the move and setting up of the technological infrastructure for the Company when it moved to its headquarters in Vide Bouteille in February 2002. Since then Francis has been focused on ensuring the smooth, efficient and secure operation of the JEB network whilst still being available to assist with technical problems in the Service & Support Department.
Francis is a CompTia A+ Certified Technician and now holds the position of I.T Manager for the J.E. Bergasse Group of Companies.
Customer Support Manager
Charles Lee is a native of St. James, Jamaica and is happily married to a loving and supportive wife, Jean. The pair have three intelligent daughters, and one fun-loving, quick-witted grandson.
Charles is a Servant Leader. He believes that this approach to leadership can enrich the lives of his colleagues, create fulfilling work environments and, in turn, build better organizations. He also believes in cultivating talent and encouraging personal and professional development.
Charles graduated from the University of the West Indies, Mona, in 1995 with a degree in Management Studies. Prior to this, in 1979, he earned a diploma in Technical Education from the College of Arts, Science and Technology [now UTECH] after which he taught Electrical Installation and Engineering Science at his alma mater, Cornwall College, for three years before moving into the field of technical support with Xerox Jamaica Limited.
Charles has held a number of technical and managerial positions throughout his 30 year career in the industry. Starting in 1981, he served as an Electronic and Mechanical Repairs team member for 4 years before being recruited to his first management role as the Field Service Manager for Xerox Jamaica Ltd. He was later promoted to Technical Services Manager and served in that position for almost 10 years. Charles’ dedication to teaching, personal and professional development served him and his colleagues well. He is seen as a supportive supervisor who also challenges his staff to do their best work.
Charles later transitioned to the position of Customer Service Manager at INFOGRACE Jamaica. In this role, he was the bridge between the company and the customer, resolving conflicts efficiently and effectively and recognizing staff who excelled in their roles. Using his strong planning and organising skills Charles introduced tactics to support the strategic objective of the organization while reengineering business processes to achieve greater productivity.
Charles later became part owner of Computers and Controls Jamaica Limited before being convinced to return to XEROX, Jamaica [now Productive Business Solutions (PBS)] as Customer Service Manager. He remained in that role at PBS for 10 years before returning to his other passion – teaching, molding and developing young minds. For the last 4 years, Charles has taught a variety of subjects including, Mathematics, Information Technology and Business Management, at the Jamaican German Automotive School.
Charles is excited about his next adventure as Technical Service & Customer Support Manager at J. E. Bergasse. Over the next 2 – 4 years, he intends to apply his knowledge, skills and ability, combined with his passion for teaching, to coach, mentor and prepare his staff and develop them into the future leaders and managers of the company.
Sales Manager – B2B E-Commerce,
Stationery & Office Supplies
Debra Ross joined J.E. Bergasse & Company Ltd. on January 9, 2012 as the Sales Manager – B2B E-Commerce,Stationery & Office Supplies; with responsibility for driving sales for stationery and office supplies including paper, inks, toners and small office equipment. In addition, she is responsible for B2B E-Commerce.
Prior to joining J.E. Bergasse, Debra worked 11 years in Bermuda in the office supplies industry. The last 5 years as V. P. Business Development for A.F. Smith Trading Co. Ltd. where she was responsibilities for growing sales and B2B E-Commerce revenue. Debra has an outstanding reputation for building strong client relationships and promoting value added services.
Debra has over 30 years’ business experience. She has worked in Sales and Marketing, Logistics/Operations, Customer Relations and Finance.
Debra holds a BSc in Business and Finance from George Brown College, Toronto, Canada. She graduated from The International Coach Academy in January 2016 and is now a Certified Professional Life and Success Coach.
J. E. Bergasse & Co. Ltd is committed to:
1. Operate with integrity
2. Supply and support quality products and provide efficient and reliable service consistently to each and every customer without distinction
3. Provide our team with job security, competitive benefits and opportunities for personal and professional development in an harmonious environment
4. Operate profitably in order to maximise return on investment
5. Be a model corporate citizen contributing to the development of our country