Resumption of Services “Covid-19 Update”.

Further to the April 22, 2020 announcement by the Government of Saint Lucia, Retailers and Distributors of Computers and Office Supplies have been granted permission to resume operations, including J. E. Bergasse & Company Ltd. 

Along with the other members of our Group United Insurance Agents (St. Lucia) Ltd. “Agents for Massy United Insurance Ltd.” and Agostini Insurance Brokers (St. Lucia) Ltd, we will reopen for normal business operations from Monday 27th April 2020 between the hours of 8:30 a.m. and 4:00 p.m. daily (until the relaxation the curfew).

We will be facilitating & supporting our insurance services, printing, stationery & office supplies, computers, and office equipment sales as normal. However, note that there might be a delay in our response time as our human resource is limited. 

We also advise that in keeping with the community quarantine still in place, we encourage everyone to practice sanitation & social distancing upon entering our offices, as well as continuing the use of our online support systems & services where possible.

Please note below our contact information for support or call 456-6500.

Submit your request for

• Customer Care – customercare@jebergasse.com
  
• Sales – sales@jebergasse.com  or place your orders via our storefront at shop.jebergasse.com

• Service Support –service@jebergasse.com or log it into our web portal for support at http://service.jebergasse.com/einfo/  if you are registered.

• Document Centre Services – dcinfo@jebergasse.com.

• SurePay – surepay@jebergasse.com.

• For Account Support receivables@jebergasse.com.

FOR AGOSTINI INSURANCE BROKERS

Please submit your request to aib@agostini-stlucia.com  or call 456-6580.

FOR MASSY UNITED INSURANCE.

For Quotes

Please submit your quote request via email at underwriting.stl.castries@massyunitedinsurance.com. We will respond via email.

For Claims

Please submit your claim via email at claims.stl@massyunitedinsurance.com for support. 

For Premium Payments

Premium payments can be made via SurePay online, CIBC FirstCaribbean online banking. and our website at www.massyunitedinsurance.com. Please email us at accounts.stl@massyunitedinsurance.com to obtain our banking details.

For Renewals

Private clients can submit renewal requests to our underwriting department by emailing underwriting.stl.castries@massyunitedinsurance.com.

For General Queries

General customer queries can be directed to feedback@massyunitedinsurance.com; 758-285-4049 or 758-287-1287, 758-285-4462.

We strongly encourage all our customers to maximize the use of orders & premium payments via our SurePay Online portal using an account or policy number.

For FREE registration, please send us your details below to surepay@jebergasse.com.
Full Name
Address
Email address
ID number and type
Telephone Number

Upon registration, we will send you your login details to begin using the platform. Payments can be made through international debit/credit cards at absolutely no cost to you.

We also wish to advise that our Document Centre Limited office on Bourbon Street, Castries has ceased its operations indefinitely effective April 21, 2020.

We also urge all customers to minimize the frequency of their branch visits where possible by availing of alternative communication channels provided.

We have every hope that together, we will continue to get through this challenge. We’re here to support you in every way we can and we will keep you updated on any further developments.

If the situation changes, we will be sure to communicate accordingly. And we encourage you to stay connected via our page at www.facebook.com/jebergasse for regular updates.

May you, your family, and your community continue to be safe.

Sincerely,
Anthony M. Bergasse
Managing Director