Returns and Exchanges

We strive for customer satisfaction and accept returns and exchanges under the following conditions:

1. Return Eligibility:

• Items must be returned within 7 days of purchase with the original invoice.
• Items must be unused, in original packaging, and in resalable condition.

2. Non-Returnable Items:

• Opened ink and toner cartridges.
• Special order or customized items.
• Office furniture once assembled.
• Special order or customized items

3. Refund Process:

• Contact Customer Care at 456-6544 or email sales@jebergasse.com for an RMA number.
• Approved returns will be refunded via the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.

Cancellation Policy Orders may be canceled under the following conditions:

1. Before Shipment:

• Customers can cancel an order before it has been shipped for a full refund.

2. After Shipment:

• Once shipped, orders cannot be canceled but may be eligible for return as per our return policy.