Field Service and Outsourced IT Support
At J.E. Bergasse, we stand behind every product we sell with dedicated, expert support. We understand that seamless technology is essential to your success. Our mission is to bridge the gap between innovative products and exceptional user experience by offering dependable Field and Outsourced IT Service and Support that enhance your operational efficiency. Whether you’re an existing client or new to our services, we are committed to keeping your equipment running smoothly and efficiently.
Field Service
Specialised Brand Services
Xerox Solutions
As authorized resellers and service providers, we bring unmatched expertise to every Xerox product:
- Product Consultation: Expert guidance to select the perfect solutions for your business.
- Installation & Setup: Optimized configuration for peak performance.
- Maintenance & Repairs: Reliable on-site and off-site care.
- Supply Management: Assistance with consumables like toner and paper.
Lexmark Reseller Services
Our partnership with Lexmark ensures tailored solutions that meet your business needs:
- Printing Solutions: Customized for your unique requirements.
- Comprehensive Support: From initial setup to troubleshooting.
- Warranty Repairs: Efficient service to minimize downtime.
Lenovo Service Center
As an authorized Lenovo provider, we deliver:
- Certified Repairs: Meeting Lenovo’s rigorous standards.
- Preventative Maintenance: Scheduled care to maximize device longevity.
- On-Site & Remote Support: Rapid responses for hardware and software needs.
RISO Services
We specialize in high-performance RISO printing solutions:
- Efficient Printing: Ideal for high-volume tasks.
- Expert Repairs & Maintenance: Keep productivity uninterrupted.
- Optimization & Upgrades: Improve efficiency and output.
Multi-Brand Repairs
Beyond our core brands, we service a variety of devices, including:
- HP Printers: Precision diagnostics and maintenance.
- Laptops & Desktops: Reliable support for diverse brands.
ATM Services
For Automated Teller Machines, we provide end-to-end lifecycle management:
- Installation: Professional setup and configuration.
- Maintenance: Routine servicing to reduce downtime.
- Troubleshooting: Swift resolutions for operational reliability.
- Decommissioning: Safe removal and replacement.
Comprehensive Service Contracts
Full Service Maintenance Agreements (FSMA)
Our Full-Service Maintenance Agreements (FSMA) deliver value with no hidden costs.
With FSMA, you’ll benefit from cost-effective care, reduced downtime, and exclusive discounts. Contact us today to tailor a service plan for your business.
What is an FSMA?
An FSMA is your all-in-one service solution that covers parts and labor for your equipment. Whether it’s regular maintenance, unexpected repairs, or preventative servicing, we’ve got you covered—all under a single, predictable annual cost.
Top Reasons to Choose an FSMA
What Does Your FSMA Include?
Here’s a comprehensive outline of what you can expect with your Full Service Maintenance Agreement to ensure your business runs smoothly 24/7.
Please note that our FSMAs exclude the following: consumables (e.g., toner); routine user maintenance; damage from misuse.
All our devices come with a Manufacturer’s Limited Warranty for manufacturing defects. But a warranty doesn’t cover wear and tear, regular maintenance, or unexpected repairs. An FSMA fills that gap, offering comprehensive care to keep your equipment running smoothly, even after the warranty period ends. Think of it like insurance for your office equipment, with no surprises or hidden costs.
Ready to Switch from Time & Materials (T&M) to an FSMA?
If you’re currently on T&M and want to upgrade, it’s easy! Our team will assess your equipment to ensure it meets FSMA requirements. Once any necessary repairs or upgrades are complete, you can enjoy the peace of mind an FSMA offers.
Comprehensive Service Contracts
Our Full-Service Maintenance Agreements (FSMA) deliver value with no hidden costs.
What’s Included:
Already Signed Up?
Outsourced IT Services
At J.E. Bergasse, we provide comprehensive IT solutions designed to meet the needs of businesses without in-house IT departments. Whether you operate in Windows or UNIX environments, our skilled team delivers proactive, reliable support to keep your business running at its best.
Tailored IT Solutions for Your Business
No challenge is too big, and no business is too small. We’re here to help you succeed.
We offer a range of services to support your IT operations, including:
Our IT Services
For small and medium-sized businesses, we serve as your on-demand IT department, delivering both on-site and remote support.
From help desk support to cybersecurity training, we offer a range of services, including:
Benefits of Outsourcing IT
Managing IT internally can be complex and resource-intensive. With J.E. Bergasse as your technology partner, you’ll have peace of mind knowing your systems are secure, efficient, and optimized for success. Our team combines technical expertise with personalized service to deliver solutions that drive results. We act as an extension of your business, tailoring our approach to fit your specific goals and needs.
Your Partner in IT Excellence
Managing IT internally can be complex and resource-intensive. With J.E. Bergasse as your technology partner, you’ll have peace of mind knowing your systems are secure, efficient, and optimized for success. Contact us today to discuss how we can help you unlock the full potential of your business operations.
Need More Information or a Quote?
Let JEB help you protect your investment, enhance productivity, and keep your business running without interruptions.
Contact us today to learn more about the benefits of an FSMA or to discuss how we can help you unlock the full potential of your business operations with our many support options.
Head Office
P.O. Box 102, Castries, St. Lucia
